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GSL Store returns & shipping damage.
Review the GSL Store final-sale policy, how to report incorrect or materially misdescribed items, and how shipping damage claims are handled.
Graded-card sales
All graded trading card purchases are final sale for changes of mind, market-value fluctuations, or disagreements with clearly disclosed grades or conditions. These limits do not affect remedies required by applicable law.
Incorrect items or packaging errors
If an incorrect card arrives, a slab is materially different from its listing, or damage appears caused by inadequate Green Star Labs packaging or fulfillment, contact support@greenstargrading.com within seven (7) days of delivery with your order number and photographs. We will review the circumstances and, where GSL is responsible, provide an appropriate resolution, including a refund and return shipping at our expense when applicable.
Damage during USPS shipment
If a shipment arrives damaged, contact support@greenstargrading.com within seven (7) days of delivery. Send photographs of the graded card, slab, shipping box, exterior damage, and interior packaging. Please keep all packing materials and the damaged item because USPS may require inspection for an insurance claim.
Carrier insurance claims
Where damage appears attributable to USPS handling rather than inadequate GSL packaging or fulfillment, GSL will help with an applicable carrier insurance claim. Carrier claims are subject to USPS coverage and approval; notification of transit damage does not by itself trigger an automatic refund. This does not limit any legal rights or remedies.
Return authorization and refunds
Please contact us before sending anything back. For approved returns, we will provide return instructions. Refunds will be issued to the original payment method after applicable review and verification. Processing time depends on the payment provider.
Contact
Email support@greenstargrading.com with the order number and relevant photos. Our customer support team will help determine next steps.